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BT Versatility System Maintenance

YBC Telecom are the leading providers of BT Versatility Telephone Maintenance, covering all models irrelevant of their age or location. Before you renew your BT Versatility Maintenance contract, or take out a BT Versatility Phone System Maintenance Agreement with any other supplier, give YBC Telecom a shout see the differences our service provides for your business.

YBC Telecom are an independent company and are not associated with BT in any way shape or form. We are a very reliable Versatility Maintenance Company who have installed and Maintained over 2,300 Versatility Business Telephone Systems for business customers across the UK.

For existing Versatility customers with problems, we would highly recommend an upgrade to the Panasonic NS700 telephone system as the costs to replace are normally lower than the cost involved to repair a faulty Versatility.

FAQs

BT Versatility Systems are no longer sold in the UK but YBC Telecom are still able to supply parts and maintain systems where required.  For systems over 8 years old, we recommend an upgrade to the Panasonic NS700 telephone system as this can often be the most cost effective upgrade path. 
This depends on the type of fault or problem you are experiencing.  BT Versatility systems are known to have problems with the capacitors when then have been in situ for long periods of time and only a direct replacement of the main system is the most cost effective option in most instances.
Yes, we are still able to support and maintain the BT Versatility System. We have three levels of cover and YBC Telecom are also able to provide a bespoke maintenance package to meet the needs of most businesses.

BT Versatility Maintenance Request

The Benefits of Maintenance

Intuitive

It’s easy to add new extensions, view your existing configuration, and make changes to your accounts. If you are stuck, we will provide training on how to use our system.

Reliable

We pride ourselves on providing the most reliable service possible, with redundancy across the platform and multiple failover routes.

Pre-configured Handsets

We deliver your Telephones the next business day, pre configured to your extensions which means you can simply plug them into your broadband connection and they will work out of the box.

Voicemail to Email

Never miss important Voicemail messages. We can automatically email your voicemail notifications, and can attach the voicemail as a .wav file directly to your inbox.

Conferencing

Conferencing is built into the portal, and each customer has a unique room assigned. You can even record entire Conference calls.

Automated Attendant

Easily add Auto Attendants to your account. You can even layer IVRs for a professional and comprehensive system.

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Bronze Cover

Complete hardware cover available between Monday to Friday (excluding bank holidays) between the hours of 9:00am and 6:00pm. Faults that result in a 50% or more crash of the system will receive a technical response within 4 working hours. All other system faults will receive a response within 16 working hours.

Silver Cover

Complete hardware cover available between Monday to Friday (excluding bank holidays) between the hours of 9:00am and 6:00pm. Faults that result in a 50% or more crash of the system will receive a technical response within 2 working hours. All other system faults will receive a response within 8 working hours.

Gold Cover

Complete hardware cover available between Monday to Friday (excluding bank holidays) between the hours of 9:00am and 6:00pm. Faults that result in a 50% or more crash of the system will receive a technical response within 1 hour with an engineer on site within 4 working hours. All other system faults will receive a response within 8 working hours.
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