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Ofcom NGN Changes

Ofcom changes to Non-Geographic Numbers from 1st July 2015

From 1st July 2015, Ofcom, the communications regulator, is making changes to the way consumers are charged for calling service numbers (08, 09 & 118 numbers).
Research has shown that consumers are confused about the cost of calling these types of numbers and, as a result, avoid using them. The changes being introduced are designed to make the associated costs transparent, easier to understand and encourage increased use among consumers.

KEY CHANGES TO RATES

•From the 1st July 2015, our Standard Access Charge for NGCS calls will be 7ppm (ex VAT).
•From the 1st July 2015, 0800/0808 Freephone numbers will carry a Mobile Originating Levy of 3ppm + VAT in addition to the standard Freephone rate.
•From the 1st July, calls to 0845/0870 will no longer be included in some of our call bundles.

You can download our: Service Charge Checker here.

You can download a list of: Service Charges to 118 numbers here.

What is happening?

Under the new system the cost of calling service numbers will be clear for everyone. It is called UK Calling and it is the biggest change to telephone calls in over a decade.

The key changes being introduced from 1st July 2015 are:

  • Freephone numbers (0800 and 0808) will become free to call from mobiles as well as landlines, and as a result companies operating Freephone numbers will pay more to receive calls from mobile callers.

The cost to call 084, 087, 09 & 118 numbers will be split into two parts:

  • 1. An Access Charge, which will be stipulated by the caller’s phone service provider, and
  • 2. A Service Charge, which has been set by the number range holding network, and will be promoted by the organisation offering the service. There are currently 80 service charge price points.

If you operate an 084, 087, 09 or 118 number
What it means to you? You are required to advertise the cost of calling these numbers in a way that is compliant with the regulatory requirements stipulated by Ofcom, PhonePay Plus and the Advertising Standards Agency. The price you pay or receive to your 084, 087, 09 or 118 may change.

What do I need to do? From 1st July 2015 wherever the telephone number you own is advertised, it’s your responsibility to ensure the service charge is clearly displayed in a prominent position. For example:
•How your number might be advertised currently: “0845 xxx xxxx – Calls cost 4p per minute from a BT landline, charges from other operators will vary and calls from mobiles will cost considerably more.”
•How your number must be advertised from 1st July 2015: “0845 xxx xxxx – Calls cost 2p per minute plus your phone company’s access charge.”

If you’d like to seek further advice, we recommend you refer to the Advertising Standards Authority (ASA).

If you operate an Freephone number (0800 and 0808) number
What it means to you? From the 1st July 2015 you will pay more to receive calls from mobile callers. This is because Ofcom has stipulated all providers of 0800 and 0808 numbers will now have to pay the call origination cost for calls made from a mobile, rather than the mobile phone user. You may see an increase in calls to these numbers as callers will no longer worry about the cost to call you from a mobile.

What do I need to do? Unless you wish to change your Freephone number to an alternative prefix, you need to do nothing.

What other Non-geographic number types are available? number
033 numbers have become very popular over the past few years. 033 numbers are charged to at the same or similar rate to a UK geographic call (01 and 02 numbers) and are often included in call bundles. This is the same for both landline and mobile callers.

033 number owners also pay the same rate to receive calls from UK landline and UK mobiles and often the incoming pence per minute, is less than a Freephone number. If you would like to understand more about moving to 033 numbers please contact us.

How do I know what the Service Charge for 084, 087, 09 or 118 number will be? number
The Service Charge has been set by the range holder for each number range. The specific Service Charge for the number/s you own can be found using the list on the OFCOM website.
http://www.ofcom.org.uk/static/numbering/index.htm#service
The Service Charge is displayed inclusive of VAT.

What will I be charged to receive calls on my 084, 087, 09 or 118 number from 1st July 2015? number
We are currently waiting for pricing confirmation to be received from our suppliers and we expect to have this information before 1st June 2015.
Further updates regarding pricing will be published on our website in due course.

For more information, a specific website has been launched by OFCOM to explain the changes in detail for both consumers and business
http://www.ukcalling.info/

Where can I find out more? Useful Links number
Ofcom have created the UK Calling website to help consumers and businesses understand the changes http://www.ukcalling.info/ The OFCOM Master list of Service Charges can be found at http://www.ofcom.org.uk/static/numbering/index.htm#service Advertising Standards Authority (ASA) http://asa.org.uk/industry-advertisers The Non Geographic Call Services (NGCS) review and final statement http://stakeholders.ofcom.org.uk/consultations/simplifying-non-geo-no/final-statement

If you make a call to a non-geographic number from 1st July 2015 number
When you make a telephone call to a service number – one beginning 08, 09 or 118 – it’s not always clear how much it will cost.

That will soon change, under a new system that will make the cost of calling service numbers clear for everyone. It affects all calls from consumer mobiles and landlines to 08, 09 and 118 numbers.

How it works now number
You sometimes see information about the cost of calls, which looks something like this:

“Calls cost 20p per minute from a BT landline. Other landlines may vary and calls from mobiles may cost considerably more.”

This makes it hard to know the cost, unless you happen to be calling from a BT landline.

How it will work in the future number
From 1 July 2015, the cost of calling service numbers will be made up of two parts:
•An access charge: This part of the call charge goes to your phone company, charged as pence per minute. They will tell you how much the access charge will be for calls to service numbers. It will be made clear on bills and when you take out a contract.
•A service charge: This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is.

Let’s take an example.

Say your particular phone company charges you 5p per minute for calls to service numbers – that is their access charge. And let’s say the service charge for a particular number you want to call is 20p per minute. In that case, you would see information like this:

“Calls cost 20p per minute plus your phone company’s access charge.”

In this particular example, the call would cost 20p per minute (the service charge), plus 5p per minute (the access charge). So the call would cost you 25p per minute.

Which numbers are affected number
These rules will apply to all consumer calls to 084, 087, 09 and 118 numbers across the UK, delivering clearer call rates for everyone.

The changes do not affect calls made to ordinary landline numbers (01, 02), 03 numbers or mobile (07) numbers. Neither do they affect calls made from payphones, international calls, or calls to the UK when roaming overseas.

Freephone
In addition, all Freephone numbers (which begin 0800 or 0808) are being made free for consumers to call from all phones, whether mobile or landline. Find out more about the Freephone change.

Where can I find out more number
Ofcom have created the UK Calling website to help consumers and businesses understand the changes http://www.ukcalling.info/

Mobile
From 1st July 2015, Ofcom, the communications regulator, is making changes to the way consumers are charged for calling service numbers (08, 09 & 118 numbers) from mobiles. As a result of the changes, business customers will also be affected.

Research has shown that consumers are confused about the cost of calling these types of numbers. The changes being introduced are designed to make the associated costs transparent, easier to understand and encourage increased use among consumers.

What is happening?

Under the new system the cost of calling service numbers will be clear for everyone. It is called UK Calling and it is the biggest change to telephone calls in over a decade.
The key changes being introduced from 1st July 2015 are:

1. Freephone numbers (0800 and 0808) will become free to call from mobiles as well as landlines, and as a result companies operating Freephone numbers will pay more to receive calls from mobile callers.

2. The cost to call 084, 087, 09 and 118 numbers will be split into two parts;

• An Access Charge, which will be stipulated by the caller’s mobile phone service provider.

• A Service Charge, which has been set by the operator providing your number range, and will be promoted by the organisation offering the service. There are currently 80 service charge price points.

What does this mean for you?
These changes mean that you will now pay an Access Charge for calls you make to 084, 087, 09 and 118 numbers. The prices below are Access Charges as set by the Vodafone and O2 networks:

Network: O2 Access Charge 25ppm excludes VAT
Network: Vodafone Access Charge range depending on call plan 10ppm to 37.5ppm (excludes VAT)

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