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Telephone System Maintenance

YBC Telecom are a leading provider of Telephone System Maintenance and Telephone System Support and have over many years provided Telephone System Maintenance Contracts for a variety of different types of businesses.

Our team of skilled Telephone Engineers enables us to provide comprehensive Telephone System Maintenance anywhere inside the UK where we have the expertise, resources and knowledge to provide you with the best-suited and most cost effective Telephone System Maintenance solution no matter what Telephone System you have installed at your premises.

FAQs

Your system can fail for various reasons the important thing is to have a back up in the event and a good maintenance provider
This will depend on the amount of extensions required and the functionality of the system you require, please contact us for a no obligation free quote
We provide very competitive maintenance agreements for new and existing system

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The Benefits of YBC Telecom

Intuitive

It’s easy to add new extensions, view your existing configuration, and make changes to your accounts. If you are stuck, we will provide training on how to use our system.

Reliable

We pride ourselves on providing the most reliable service possible, with redundancy across the platform and multiple failover routes.

Pre-configured Handsets

We deliver your Telephones the next business day, pre configured to your extensions which means you can simply plug them into your broadband connection and they will work out of the box.

Voicemail to Email

Never miss important Voicemail messages. We can automatically email your voicemail notifications, and can attach the voicemail as a .wav file directly to your inbox.

Conferencing

Conferencing is built into the portal, and each customer has a unique room assigned. You can even record entire Conference calls.

Automated Attendant

Easily add Auto Attendants to your account. You can even layer IVRs for a professional and comprehensive system.

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Bronze Cover

Complete hardware cover available between Monday to Friday (excluding bank holidays) between the hours of 9:00am and 6:00pm. Faults that result in a 50% or more crash of the system will receive a technical response within 4 working hours. All other system faults will receive a response within 16 working hours.

Silver Cover

Complete hardware cover available between Monday to Friday (excluding bank holidays) between the hours of 9:00am and 6:00pm. Faults that result in a 50% or more crash of the system will receive a technical response within 2 working hours. All other system faults will receive a response within 8 working hours.

Gold Cover

Complete hardware cover available between Monday to Friday (excluding bank holidays) between the hours of 9:00am and 6:00pm. Faults that result in a 50% or more crash of the system will receive a technical response within 1 hour with an engineer on site within 4 working hours. All other system faults will receive a response within 8 working hours.
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